Frequently Asked Questions

We recommend booking at least 24-48 hours in advance for most activities and tours. For popular experiences during peak season (June-September), we suggest booking 1-2 weeks in advance to secure your preferred date and time.

Our cancellation policy varies by activity type:

• Free cancellation: Up to 24 hours before the activity
• Partial refund: 50% refund for cancellations 12-24 hours before
• No refund: Cancellations less than 12 hours before or no-shows
• Weather cancellations: Full refund or rescheduling option

Yes, you can modify your booking up to 24 hours before the scheduled activity. Changes are subject to availability and may incur additional fees. Please contact our customer support team to make any modifications to your booking.

Recommended items for most tours include:

• Comfortable walking shoes
• Sunscreen and hat
• Water bottle
• Camera
• Light jacket (for evening tours)
• Cash for souvenirs and tips

Specific requirements will be provided in your booking confirmation.

Many of our tours are family-friendly and suitable for children. We offer special family tours and activities designed specifically for families with children. Age restrictions and recommendations are clearly listed on each tour page. Children under 5 years old typically travel free of charge.

In case of bad weather, we will contact you as early as possible to either reschedule your tour or provide a full refund. Some activities may be modified to accommodate weather conditions, while others may be cancelled for safety reasons. We always prioritize your safety and comfort.

Our airport transfer service includes:

• Meet and greet at the airport
• Assistance with luggage
• Direct transfer to your accommodation
• Professional, licensed drivers
• Air-conditioned vehicles
• Flight monitoring for delays

Please provide your flight details when booking, and we'll track your flight for any delays.

We offer a variety of vehicle options to suit your needs:

• Sedan: Up to 3 passengers with luggage
• Minivan: Up to 7 passengers with luggage
• Minibus: Up to 16 passengers
• Coach: For larger groups
• Luxury vehicles: Premium options available

Most of our tours include round-trip transportation from designated pickup points. Some tours offer hotel pickup and drop-off services. Transportation details are clearly specified in each tour description. If you need special pickup arrangements, please contact us in advance.

We accept the following payment methods:

• Credit cards (Visa, MasterCard, American Express)
• Debit cards
• PayPal
• Bank transfers (for advance bookings)
• Cash payments (for some services)

All online payments are processed securely through our payment partners.

No, we believe in transparent pricing. All fees, taxes, and charges are clearly displayed during the booking process. The price you see is the price you pay. We do not charge booking fees or hidden service charges.

Yes, we offer special rates for groups of 6 or more people. Group discounts vary by activity and group size. Please contact us directly for group bookings and to discuss available discounts and special arrangements.